All items will be inspected before packaging to avoid sending defected models to collectors, except for factory sealed unpainted model kits.
Q: Do you ship outside of HongKong?
A: Yes, we ship all over the world, since 1998.
Q: How can I place my order?
A: Click on the "shop" in the menu bar above and it will take you to the appropriate shopping cart. Choose the products you're interested in and follow the instruction to submit the order.
You may eventually order by email.
Q: Shipping charge.
A: For single item, shipping charge is listed on the site.
It's almost impossible to set an actual postage (international ) with the system for multiple items. Therefore we have to do this manually for each order. Once your order is received, we'll get back to you with all details including postage, and await for your confirmation. To avoid delay, please send us your confirmation as soon as possible.
HK buyers may choose to pay shipping charge directly to SF Express upon delivery.
Q: How soon can you ship my order?
A: Within 2 working days after receiving your clear payment.
Q: How do you ship my order?
A: By registered airmail through HongKong Post Office, with tracking numbers. For Asia and Oceanic, orders may be shipped via EMS/Speedpost for parcel close to 2 Kgs. In these areas sometimes the regular mail costs almost the same as the EMS.
Q: When will I receive my order?
A: In normal circumstances, approximately 7 to 14 days for regular airmail, and 4 days for EMS/Speedpost.
Q: What kind of payment do you accept?
A: Mastercard's, Visa, American Express and Paypal.
All charges will be in HongKong dollars, and under the account of Toymax Co.
We will confirm receiving your payment immediately (or usually within 24 hrs, due to our time difference) so you can be assured that you are paying to the right person / company.
Q: Is it safe to send my credit card information via the shopping cart?
A: Our site uses AlphaSSL which encrypts all your personal information.
""SSL Certificates activate the built in SSL/TLS security functionality of web servers, browsers and applications. It is the standard security technology to encrypt any browser-to-server communications over https, such as credit card transactions, logins, web mail, and database to database communications. Using SSL Certificates activates the padlock so your customers can trust that your website is secure.""
For more information regarding security matter, please click on the padlock icon next to our website URL.
If you have other questions, or something that you are not comfortable with in placing the order on-line, please send us an email and we will reply to you as soon as possible.
Please let us know your concerns before submiting an order without the credit card information, as such orders will not be processed nor treated seriously.